Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about Sboort.com

1. Shipping & Delivery

Where do you ship from and what are the costs?
We offer Free Worldwide Shipping on all orders. Our fulfillment operations are based in Sheridan, WY, USA. There are no hidden shipping fees at checkout.
How long will it take to receive my order?
Our delivery timeframes are as follows:
USA Domestic: 2 - 5 Business Days
Canada: 3 - 5 Business Days
International: 10 - 14 Business Days
Please note: All orders have a 1-2 business day handling time.
How can I track my package?
Once your order is dispatched, you will receive an automated email with a tracking number and a link to the carrier's portal. You can monitor your gear's journey in real-time.

2. Payments & Billing

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as secure digital payment options including Apple Pay, Google Pay, and Shop Pay.
Are there any hidden fees or taxes?
No. At Sboort.com, we practice transparent billing. Prices shown on product pages include applicable taxes. The price you see is the final price you pay at checkout.
Is my payment information secure?
Yes. Our store is powered by Shopify and is Level 1 PCI DSS compliant. We use 256-bit SSL encryption to ensure your personal and financial data is fully protected.

3. Returns & Refunds

What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in new, unwashed, and unworn condition with original tags. We accept returns for both defective products and changes of mind (sizing/style).
Do you charge a restocking fee?
No. Sboort.com does not charge any restocking fees ($0.00). Customers are responsible for return shipping costs for standard returns.

4. Company & Contact

Where is Sboort.com located?
We are headquartered in the United States. Our registered business address is 30 N Gould St Ste N, Sheridan, WY 82801, USA.
How can I contact support?
Our team is here to help! You can reach us via email at support@sboort.com or through the Live Chat feature on our website during business hours.